The Priceline Best Price Guarantee applies to Air, Hotel, Rental Car and Cruise reservations sold on priceline.com!
The lower price, including taxes and fees, must be available to the general public for booking on a
website in the same currency, using the same form of payment and from the same point of sale as your
original reservation when you contact us. The lower price must be an exact match to the itinerary booked
on priceline.com, including offering a comparable cancellation policy. For reservations that are not
pre-paid, we will either help you cancel your reservation so you can rebook at the lower price, or we
will refund 100% of the difference after travel is completed.
Claims must be initiated within 24 hours of booking, or up to until midnight the day before travel if you choose an Express Deal®.
Here's what you need to look at to match itineraries:
- Airline Tickets: same airline, flight numbers, travel dates, airports, number of ticketed passengers, cabin and class of service. Certain carriers excluded, see below.
- Hotels: same hotel, check-in and check-out dates, number of rooms, room type including bedding and view selection
- Car Rentals: same rental car company, car type, rental location, pick-up and drop-off dates and times
- Cruises: same cruise ship, sailing dates and cabin category
EXCLUSIONS:
Our Best Price Guarantee does not apply to fares that aren't available to the general
public, such as those for corporate customers, military personnel, students, children, senior citizens,
groups, and members of organizations such as AAA and AARP, as well as wholesaler and consolidator fares,
convention rates, and fares purchased through coupon promotions, loyalty and other "reward" programs.
Fares that have been partially refunded or canceled by priceline.com or others, and fares that are part
of promotional packages or that include additional amenities, such as parking or meals, are excluded from
the Best Price Guarantee. In addition, our Best Price Guarantee may not apply to price differences in certain rental car rates that are based on the driver's age, the driver's address being close to the airport, and/or the security deposit type of debit/credit card. Best Price Guarantee does not apply to Airline Tickets on the following carriers: Spirit Airlines, Frontier, Lufthansa, Austrian, Brussels, Swiss, British Airways, Iberia, Air France, KLM, Ukraine Airlines.
With Express Deals® (or Name Your Own Price® reservation made before May 18th, 2020) you have up until midnight the day before you travel
to contact us.
For all other bookings contact us within 24 hours of booking to initiate your claim.